Shipping policy

Where we ship

We ship from Sydney to Australia and New Zealand.

What it costs

• Australia, Standard (Australia Post, tracked): free on orders of $300 or more, which includes every Calyssa. Otherwise a flat $15.
• Australia, Express (Australia Post Express, tracked): $20.
• New Zealand, Standard (tracked): free on orders of $300 or more, otherwise $25.

When it ships

Order by 12pm Sydney time, Monday to Friday, and your order ships from Sydney the same day. Orders after 12pm, on weekends or on public holidays ship the next business day. Founders' Early Access orders (20–23 November 2026) are hand-numbered and ship within 2 business days.

How long it takes

Business days from dispatch:

• Sydney metro: usually 2 Standard, next business day Express
• Other capital cities: 2–5 Standard, 1–2 Express
• Regional Australia: 3–7 Standard, 2–4 Express
• Remote Australia: 5–10 Standard, 3–6 Express
• New Zealand: 5–10 Standard

Tracking

You'll receive a tracking link by email as soon as your order ships.

Christmas

For delivery before Christmas, order by Wednesday 16 December (Standard) or Friday 18 December (Express). Northern Territory: please order by Friday 11 December.

New Zealand orders

Prices are in AUD. Your bank may apply a currency conversion fee.

Questions? Email hello@jimlux.com.au.