Shipping & returns

Shipping

We ship from Sydney to Australia and New Zealand with Australia Post. You'll receive tracking by email as soon as your order leaves us.

• Orders over $300: free Standard shipping, to Australia and New Zealand. That includes every Calyssa Face Mask and Calyssa Bundle.
• Orders under $300: a flat $15 within Australia, or $25 to New Zealand.
• Express (Australia only): $20.
• Dispatch: order by 12pm Sydney time, Monday to Friday, and your order ships from Sydney the same day. Later orders ship the next business day. Founders' Early Access orders (20–23 November) are hand-numbered and ship within 2 business days.

Delivery times

Business days from dispatch:

• Sydney metro: usually 2 Standard, next business day Express
• Other capital cities: 2–5 Standard, 1–2 Express
• Regional Australia: 3–7 Standard, 2–4 Express
• Remote Australia: 5–10 Standard, 3–6 Express
• New Zealand: 5–10 Standard

Prices are in AUD. For New Zealand orders, your bank may apply a currency conversion fee.

Christmas delivery

For delivery before Christmas, order by Wednesday 16 December for Standard, or Friday 18 December for Express (Northern Territory: please order by Friday 11 December). Calyssa arrives in our rigid glossy box, as collectable as a magazine cover and ready to give.

The 60-Night Ritual Promise

Try it for 60 nights. If you don't love it, you get your money back. That's our 60-day money-back guarantee.

Give Calyssa a real chance: light therapy rewards consistency, and most routines need a few weeks to settle in. If after that it still isn't right for you, the 60-Night Ritual Promise has you covered.

Before you return

Talk to us first. Many concerns, from fit to timing, are solved with a small change to your routine, and our Sydney team is happy to help.

How it works

• Contact us within 60 days of delivery with your order number to request a return authorisation. Returns sent without one can't be processed.
• Return the device in like-new condition: no marks, scratches, stains, makeup or skincare residue, and no damage. Please clean it as described in the manual before packing.
• Include everything that came with it (controller, cables, straps, eye protection, manual and carry bag) in the original glossy box and packaging, undamaged.
• If your order included the founding gift, return it unused and in its packaging, or its value ($29) is deducted from your refund.
• Return shipping is at your cost. Use a tracked, insured service: we can't refund parcels lost on the way back.
• Once your return arrives, we inspect it. If it meets these conditions, we refund the product price to your original payment method within 5 business days of approval. We inspect returns within 3 business days of arrival. The original shipping fee isn't refundable, and there are no restocking fees. Items that don't meet them may receive a partial refund, or be sent back to you.
• The money-back guarantee applies once per customer.

Faulty or damaged on arrival?

Contact us within 7 days of delivery with photos or a short video. We cover return postage and replace, repair or refund under the Australian Consumer Law. Faulty devices are covered by our 12-month warranty and the Australian Consumer Law, regardless of the conditions above.

Every returned device is inspected and is never resold as new.

12-month warranty

Every Calyssa is covered for 12 months from delivery against defects in materials and workmanship under normal use. It doesn't cover accidental damage, misuse, water damage, connection to an incorrect power source, or normal wear. If something isn't working as it should, contact us with your proof of purchase. We aim to respond within 5 business days, and we'll repair or replace it.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. This warranty is in addition to those rights.