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Contact

Customer care

We're here.

Questions about Calyssa, your order, or which device suits your skin? Send us a note and a real person in Sydney will reply.

Hours
Monday to Friday, 9am–5pm Sydney time
Based in
Sydney, Australia

We reply within one business day, Monday to Friday (Sydney time).

Quick answers

Before you write.

All questions
When will my order ship?

Order by 12pm Sydney time, Monday to Friday, and your Calyssa ships from Sydney the same day. Later orders ship the next business day (Founders' Early Access orders are hand-numbered and ship within 2 business days), and you'll get a tracking link by email as soon as it's on its way. Most Sydney orders arrive in 2 business days with free Standard shipping, or the next business day with Express. We deliver to Australia and New Zealand.

How do I start a return?

Choose "Returns & warranty" above and include your order number. We'll help you first, and if a return is still right for you, we'll send you a return authorisation. You have 60 days from delivery.

I'm a creator. Can we work together?

We'd love to hear from you. Choose "Creators & ambassadors" above and tell us about your community.